C.H. Robinson is a global logistics leader, managing complex supply chains for businesses worldwide. Their services encompass a wide range of transportation options, from less-than-truckload (LTL) shipments to full truckload (FTL) and intermodal transportation. Effectively tracking your shipments with C.H. Robinson is crucial for maintaining smooth operations and avoiding costly delays. This guide will walk you through the process, addressing common questions and providing tips to ensure you never miss a delivery.
How Do I Track My C.H. Robinson Shipment?
Tracking your C.H. Robinson shipment is straightforward. While they don't have a single, publicly accessible tracking portal like some other carriers, access to tracking information is typically provided through your designated C.H. Robinson representative or through their customer portal, Navisphere®. Your access depends on your agreement with C.H. Robinson. If you're a shipper working directly with them, your account manager should provide you with login credentials and guidance on utilizing the Navisphere® platform. This platform offers real-time visibility into your shipments, including location, estimated time of arrival (ETA), and potential delays.
What Information Do I Need to Track My Shipment?
To effectively track your C.H. Robinson shipment, you will generally need a pro number. This is a unique identifier assigned to your shipment by C.H. Robinson. It's akin to a tracking number used by other carriers. This pro number is crucial for accessing shipment details within Navisphere® or when contacting customer support. In some cases, a purchase order number or other reference numbers may also be helpful in identifying your shipment.
How Often Does C.H. Robinson Update Tracking Information?
The frequency of tracking updates depends on several factors, including the mode of transportation and the specific legs of the journey. While real-time updates aren't always guaranteed, C.H. Robinson strives to provide timely and accurate information through Navisphere®. You can expect updates at key points in the shipment's journey, such as when it's picked up, arrives at a transfer point, and nears its final destination.
What if My C.H. Robinson Shipment Is Delayed?
Delays can occur, even with experienced logistics providers. If your shipment is delayed, contact your C.H. Robinson representative immediately. They can access more detailed information about the delay, identify the cause, and explore options for expediting delivery. Proactive communication is key to resolving delays efficiently. Be prepared to provide your pro number and any other relevant information.
Can I Track My C.H. Robinson Shipment Without a Pro Number?
Tracking your shipment without a pro number is generally difficult. The pro number acts as the key to accessing the relevant shipment data within C.H. Robinson's systems. If you lack this number, contact your C.H. Robinson representative or the shipper who initiated the shipment. They should be able to provide you with the necessary information.
How Can I Improve Communication About My C.H. Robinson Shipments?
Proactive communication is crucial for seamless shipping. Establish clear communication channels with your C.H. Robinson representative and ensure they have your up-to-date contact information. Regularly check Navisphere® for updates, and don't hesitate to contact them with any questions or concerns. Setting up email or SMS notifications for shipment updates can also significantly improve your awareness of the shipment's progress.
What are the benefits of using C.H. Robinson's Navisphere®?
Navisphere® provides a centralized platform for managing and tracking your shipments, offering real-time visibility, detailed reporting, and efficient communication tools. Its features enable better supply chain management and facilitate proactive decision-making. By utilizing Navisphere®, businesses can gain a comprehensive overview of their logistics operations, leading to improved efficiency and reduced costs.
By understanding the tracking process and leveraging the resources available through C.H. Robinson, businesses can ensure timely and efficient delivery of their goods. Remember, proactive communication and utilizing the provided tracking tools are key to avoiding delays and maintaining a smooth supply chain.
